Frequently Asked Questions
What do I do if online reporting is not right for me?
If your incident is an emergency, call 9-1-1. If non-emergency please call our non emergency number at 604-859-5225.
If my incident did not occur in Abbotsford, but I live in Abbotsford, can I use online reporting?
No. The incident must have occurred within Abbotsford city limits for the Abbotsford Police Department to take a report. Please contact the police for the city where the incident occurred.
I have a suspect, a description, or there is video surveillance. Can I file an online report?
No. If you have a suspect, there is a suspect description, or there is video surveillance then a police officer must be assigned to the file. Please call our report desk at 604-859-5225 to file your report.
The value lost or stolen is over $5,000. Can I use online reporting?
No. A police officer must be assigned to all files where the value lost or stolen exceeds $5,000.
My ID was stolen and I’m concerned about fraud. What can I do?
If you are concerned about fraud or identity theft you can contact either Equifax or Transunion. They are companies who deal with personal credit information.
My passport, citizenship documents, government assistance check, or prescription medication was lost or stolen. Can I use online reporting?
No. Any of those items must be reported in person to the front counter of the police station, or called in to our report desk at 604-859-5225.
I already submitted a report online but I haven’t heard anything back yet. Should I submit a new report?
No. If you have any questions regarding a submitted report please call our report desk at 604-859-5225. Please keep in mind that during peak times it could take as long as 3-5 business days for the report to be approved.
Can I give my temporary file number to ICBC or another insurance agency?
No. The temporary number is only assigned to the report before it is approved. After the report is approved you will receive the permanent police file number, and this is the number that should be given to any outside agency.
How do I report a lost or stolen vehicle or vehicle license plate?
This report can not be taken using online reporting. Please call our report desk at 604-859-5225 to make this report.
Can I add information to an existing police file?
Yes. If you already have a police file number you can add information to that report using the online reporting system. When you begin the online reporting process please choose Supplemental and not Original. You will need the police file number in order to add information to the report.